Roofing
Roofers miss calls for a simple reason: nobody answers a phone on a steep pitch with a nail gun in one hand. And the calls bunch up at the worst time. After a windstorm, every homeowner with shingles in the yard or a stain spreading across the ceiling is phoning around, and someone with water coming in will keep calling roofers until one picks up.
Your receptionist picks up for you. It tells callers it's an AI, asks what happened and where, and takes down their name, number and address. Inspections, replacement quotes and gutter work come to you as a text. An active roof leak, storm or wind damage, a tree on the roof, or missing shingles with rain coming counts as an emergency: it's put through to your phone or texted right away, as you choose. If water is coming in, the caller hears what to do: move their things away from the leak, catch the drip, and stay off the roof.
You keep your own number. Calls you don't answer forward to your receptionist, and each message and transcript waits in your portal for when you're back on the ground.
These count as emergencies for roofers. Each is put through to your phone or texted to you right away, as you choose; everything else comes to you as a message.
Whatever your trade, a caller who mentions a gas smell or a carbon monoxide alarm is told to get out and call the gas company or 911 from outside. Smoke or fire, an electrical shock or someone hurt means calling 911 now. Either way, you get a SAFETY text right away.
Pricing
Starter
Plus tax. 400 minutes a month. Extra minutes are $0.25 each, or calls go to voicemail, as you choose.
About 130 calls at 3 minutes each
Standard
Plus tax. 800 minutes a month. Extra minutes are $0.25 each, or calls go to voicemail, as you choose.
About 270 calls at 3 minutes each
Pro
Plus tax. 1,200 minutes a month. Extra minutes are $0.25 each, or calls go to voicemail, as you choose.
About 400 calls at 3 minutes each
14 days free; you're only billed if your receptionist is live by then.
Yes. Storm or wind damage is one of a roofer's usual emergencies, with an active leak, a tree on the roof and missing shingles with rain coming. Each call is put through to you or texted right away, as you choose, and if water is coming in, the caller is told to move their things away from the leak, catch the drip and stay off the roof.
No. It never promises a time or says a job is booked. It can ask when the caller would like someone to come out, and it passes that on as a request. You confirm when you call back.
You mark the work you don't do when you sign up. The receptionist tells those callers it's not something you handle, then offers to take a message in case you can help anyway. You can change the list, and what it says about that work, in your portal.
Back to work
Plans from $99 CAD a month plus tax. 14 days free; you're only billed if your receptionist is live by then.