Heating & cooling
Heating and cooling calls come in waves. The first cold snap of the fall brings a run of furnaces that won't start, and the first hot week of summer brings everyone whose air conditioner gave up. Those are the weeks you're busiest, down in a utility room or up in an attic, and the phone keeps ringing. A family with no heat in January isn't going to wait long for a call back.
Your receptionist answers when you're on a job. It tells callers it's an AI, asks what's wrong and where, and takes down their name, number and address. Maintenance visits, thermostat swaps and heat pump quotes come to you as a text, with when the caller would like someone to come out. No heat in cold weather, a furnace that's not working, no cooling in extreme heat and water leaking from the furnace or AC count as emergencies: they're put through to your phone or texted right away, as you choose. If water is leaking from the unit, the caller is told they can turn the system off at the thermostat.
You keep your own number. Only the calls you miss forward to your receptionist, and you can read every message and transcript in your portal.
These count as emergencies for HVAC companies. Each is put through to your phone or texted to you right away, as you choose; everything else comes to you as a message.
Whatever your trade, a caller who mentions a gas smell or a carbon monoxide alarm is told to get out and call the gas company or 911 from outside. Smoke or fire, an electrical shock or someone hurt means calling 911 now. Either way, you get a SAFETY text right away.
Pricing
Starter
Plus tax. 400 minutes a month. Extra minutes are $0.25 each, or calls go to voicemail, as you choose.
About 130 calls at 3 minutes each
Standard
Plus tax. 800 minutes a month. Extra minutes are $0.25 each, or calls go to voicemail, as you choose.
About 270 calls at 3 minutes each
Pro
Plus tax. 1,200 minutes a month. Extra minutes are $0.25 each, or calls go to voicemail, as you choose.
About 400 calls at 3 minutes each
14 days free; you're only billed if your receptionist is live by then.
No heat in cold weather is one of the usual heating and cooling emergencies, with a furnace that's not working, no cooling in extreme heat and water leaking from the furnace or AC. The call is put through to your phone or texted to you right away, as you choose, and you can change the list in your portal.
That's a safety call, whatever your trade. The receptionist tells the caller to leave the building now, not to use switches or flames, and to call the gas company's emergency line or 911 from outside. It doesn't troubleshoot the furnace, and you get a SAFETY text right away.
Yes. Seasonal maintenance comes to you as a message with the address and when the caller would like someone to come out. That's their preference, not a booking: you confirm the time when you call back.
Back to work
Plans from $99 CAD a month plus tax. 14 days free; you're only billed if your receptionist is live by then.