Call forwarding
Koodo missed-call forwarding.
Forward the calls you don't answer to your Call Welcome number, and your receptionist picks them up. You keep your own number. Your Call Welcome number is in your portal: on the setup page while you set up, then on your Profile page.
Where a step shows [your Call Welcome number], enter its 10 digits, with no spaces or dashes. While you set up, your setup page shows these steps with your number filled in, and can text them to you.
Koodo: mobile
- Dial *61*[your Call Welcome number]# and press Send. A message confirms Call Forwarding is on.
To turn it off: dial #61# and press Send.
Note: Koodo sells Call Forwarding as a $5/month add-on: in Self Serve, go to Mobile services, then Manage add-ons.
Note: On Koodo Prepaid, only forwarding when your phone is unreachable is available.
From Koodo's Call Forwarding help, checked October 2, 2026.
While this forwarding is on, the calls you don't answer go to your receptionist instead of your carrier's voicemail. Calls that come in while your phone is off or on another call may still go to voicemail. If you turn the forwarding off later, check that your voicemail answers again: some carriers need you to ask for it back.